Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Job Role: Provide event registration services as a member of our Meeting & Events Team. Build event registration websites in an innovative way, reflecting a customer-focused and operational ground-breaking approach. Consistently deliver outstanding customer service by encouraging an environment of hospitality for clients, customers and colleagues.
Includes configuring the right system features and functionality to allow a smooth attendee registration process, crafting a pleasing ‘look and feel’ using branded assets and templates, and enabling integration with other relevant systems.
Reporting and Working Relationships: Reports to Team Leader. Working relationship with clients and third-party suppliers.
Job Responsibility
- Uses technology to manage or support the attendee registration process
- Consults with event owners via live calls and email on website functionality, event registration requirements, and branding/design features to ensure a smooth attendee registration experience
- Builds Cvent attendee registration sites in Cvent Flex, per customer requirements
- Follows team processes and standard operating procedures
- Builds Cvent attendee communications using templates and customer-provided content (i.e. invitations, event reminders, know before you go, waitlists, etc.)
- Manages distribution of system-generated emails to invitees and registrants
- Completes website pre-launch checklist
- Tests site for misspellings, errors, and registration flow, prior to event owner testing
- Reviews site with event owners via live call to make real-time edits before event owner testing
- Collaborates with event owners on any site changes
- Builds standard and custom event reports
- Builds and launches post-event attendee surveys and provide survey reporting, as needed
- Manages integration of registrant data with other relevant systems
- Records time supported on events for accurate reporting and billing
- Interacts with Cvent Tech Support and Help Community to troubleshoot issues, as needed
- Participates in team and tech super user communities to share standard methodologies, lessons learned, examples of successful event registration, recommended training modules, etc.
- Maintains proficiency on Cvent registration tools through regular training, as required
Basic Qualifications:
- Bachelor’s degree or equivalent
- Minimum two (2) years’ experience working in the Cvent event registration system
Required Qualifications:
- Expert experience in HTML/CSS, JavaScript, Flash
- Adobe Creative Suite (specifically Photoshop, Illustrator, InDesign)
Preferred Qualifications:
- Cvent certifications in Event Management, Virtual and/or Hybrid events
- Strong customer-service / communication skills
- Strong Microsoft Office skills and adept to working with new technology
- Experience in event planning or attendee management
Professional Skills:
- Self-starter for continued education on technology; ability to work independent
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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