Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Correspondence Specialist at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
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Research and customize responses to requests for information, contract requirements, general correspondence, and other documents as needed/required- Research and complete complaints/grievances and member reimbursement claims within the time allowed
- Track in correspondence database.
- Respond to a variety of incoming correspondence, to include routing correspondence to additional specialists for response, receiving responses from additional areas, other specialists and dental professionals, and completing correspondence responses to meet all contractual obligations.
- Assume responsibility for the preparation and transmission of correspondence
What we're looking for
- Extensive communication with internal and external customers.
- Expert attention to detail, critical thinking and analytical skills, and excellent oral and written communication are required.
- Excellent formal business writing skills required.
- Proficiency with Adobe and the Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Working knowledge of SharePoint
What you should expect in this role
- Ability to collaborate, work well with people and have a positive, professional attitude.
- Ability to quickly respond to inquiries from internal and external customers.
- Strong organizational and prioritization skill sets Minimum of 2 years related professional work experience.
- Dental background preferred
- Hybrid work environment 1-2 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work. Must be a resident of the state of California. The office is located in the Roseville/Sacramento area.
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The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
