Since 2010, New Directions has provided assessments for a variety of different scenarios, including after DUIs and to evaluate the potential for substance abuse. New Directions is a pioneer when it comes to online and remote assessments, as we have offered this convenient option since we began. This experience is invaluable when presenting your assessment to a court, probation officer, or workplace.
This position will support CST’s new Assessment business and includes both sales and service of new clients.
Inside Sales:
- Learn/Understand the entire sales process, from lead creation to closing
- Answer inbound calls and make outbounds calls to prospective leads
- Manage active and timely follow up on all leads (following a defined callback cadence); track leads
- Explain how our process works, the different assessment types, pricing options, and schedules/rush options
- Close deals, helping customers select the correct assessment and complete their purchase
- Handle objections by selling value
- Register each client in our CRM
- Process credit card payments for each assessment
- Cross-sell related services as directed
- Use tools to disposition and note customer accounts appropriately
- Determine what department a non-qualified lead will need to be transferred to
Scheduling:
- Match clients with available assessors that are capable of meeting their assessment need
- Schedule available appointment times within a calendar; reschedule as needed
- Communicate with evaluators to ensure an effective handoff of each client
- Efficiently navigate multiple technology systems (web phone, scripts/forms, chat, CRM, document management tool, payment processing, etc) concurrently
- Work with management on an ongoing basis to improve processes and overall performance
- All other duties as assigned
Job Requirements:
- Exceptional familiarity with Office365 products
- 3+ years of Inside Sales experience
- Must be a self-starter and exhibit problem solving skills
- Must be able to display a friendly and helpful disposition and have proven stable work history
- Strong organizational and time management skills.
- High attention to details
- Experience in the medical field with HIPPAA compliance a plus
What can you expect:
- Paid training
- An hourly base rate between $20-$22 per hour DOE
- A comprehensive and highly competitive benefits package including health, dental, vision, 401k with match, paid time off and seven paid holidays per year
- Small team sizes and hands-on leadership
- An investment in our employees’ professional development and growth
- On-going professional training opportunities available
- The opportunity to work as part of a company with a history of growth (we’ve doubled in size over the past three years) and a bright future as the public safety and technology industries expand
- Work from home and still be part of a team!
Schedule: Monday-Friday, 9am-5:30pm Pacific time, 10am-6:30pm Mountain time or 11am-7:30pm Central time
Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.
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