Overview: IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity. Responsibilities:
Processes incoming production orders and customer data, utilizing the computer room tools and equipment -
- Collects customer transmissions, tapes, facsimile, etc. and logs all data received
- Prepares production orders and inventory tickets in conjunction with production data
- Upon completion of jobs, ensures timely and accurate billing, collating and filing of orders
Provides timely customer service and support when production orders or customer data is received-
- Confirms successful transmission of customer orders electronically
- Emails reports within one hour of receipt of customer data
Researches and resolves any issues or uncertainties with production orders or computer room systems, reporting any significant or ongoing problems to the Personalization Supervisor.
Qualifications:
This person must have a high school diploma or GED
This person must be familiar with computers, including spreadsheets and word processing. Must be familiar with Windows OS such Windows 7 and familiar with general PC setup and troubleshooting.
Ability to read and comprehend and write simple instructions, short correspondence, and memos in English.
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