Assistant Division Service Manager

 

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For Earth For Life

The Assistant Division Service Manager (ADSM) is based out of our Northern Division Office in Groveport, OH with up to 60% travel that will be primarily focused on supporting our six Field Service Managers (FSM) and 135 dealers within our West District (OH, MI, IN, WV). A critical focus is coaching the FSM district team’s collective and individual ability to support innovation, growth, and product quality improvement as well as to be the voice for the customer and dealer within Kubota.

What Winning Looks Like

• Oversee and mentor a remote team of 6 FSMs to achieve both individual and team objectives.
• Build and foster strong partnerships with the local dealer of choice with a constant focus on improving the dealer network.
• Support FSM team in their day-to-day dealer engagements and with data using software such as Salesforce, Power BI, Google apps, and Microsoft Office suite.
• Regularly travel alongside FSM team members to develop dealers and coach FSMs.
• Provide leadership and analysis to elevate the team and dealer group with brainstorming approaches to identify proactive service solutions and increase customer satisfaction index (CSI) and net promoter scores (NPS) in aftersales support, while achieving a profitable business model.

Skills Needed to Win

• Multiple years of experience in aftersales support with 2+ years management experience
• Strong understanding of dealer operations preferably in the ag or industrial field
• Excellent business and technical communication skills.
• Conflict management and problem-solving skills with a solution-oriented mentality

What You'll Get
At Kubota, you own your career and have opportunities to meaningfully contribute to a world class global company. We foster an inclusive team environment where people are encouraged to explore, create, and deliver new ideas and methods to solve real world problems using the relationships you build with our dealers and customers. Benefits offered to full-time employees include:

• Flexible work arrangements
• Highly competitive base pay
• Savings & retirement benefits (401k)
• Retirement Profit Sharing Program
• Flexible Spending Account (FSA)
• Medical, dental and vision coverage
• Short and long-term disability coverage
• Paid parental leave
• Healthy Lifestyle Programs
• Relocation benefits, based on qualifications
• Employee Assistance Programs
• Tuition Reimbursement

ADDITIONAL FUNCTIONS

• May perform duties of assigned Service Manager in his/her absence.
• Oversee Dealer Service Business and Operational Reviews delivered by FSMs.
• Help facilitate technical and professional training at the Division training center.
• Accountable for meeting sales and market share goals for aftersales products.
• Involved in spare parts retail inventory management process and procedures.
• Oversee wise stewardship of discretionary spending according to company policy.
• Responsible for district dealer’s achievement of overall profitability targets.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Agricultural Mechanics, Engineering, or related field preferred:
• In lieu of a degree at least 5 years of experience in a service leadership role in a similar industry required.
• With a degree at least 3 years as a service technician or service trainer in a related field required.
• Kubota certified in dealer business operations management (within 1 year of hire).
• Professional level understanding of profit and loss + cash flow and ability to educate others on its principles preferred.
• Management experience leading a remote team in fast paced high demand environment preferred.
• Experience developing others ability in retail inventory management for spare parts business.
• Experience developing others ability in advanced diagnostics and problem-solving techniques.
• Ability to travel up to 60%.

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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