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Healthcare Inbound Call Center Representatives – REMOTE WORK FROM HOME – Kentucky & Texas Medicaid Provider call servicing
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
- The 4-Week Training Schedule is Same as Production Schedule
- The Projected Production Schedule is Monday - Friday 8am-7pm EST
- (An 8hr schedule with a 30min lunch will be scheduled within this time frame - subject to change per the business need)
- Our Agents earn $14 per hour
- Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
- Call Service Representatives provide new and existing members and providers with the best possible customer service in relation to billing, claims, enrolment, benefits, general inquiries, and complaints.
Key Roles and Responsibilities:
- Call Center environment
- Handling a high volume of inbound calls for Healthcare Provider inquiries
- Maintain awareness of the way performance and actions affect members.
- Web camera visibility
- Schedule Flexibility
Key Performance Indicators:
- Inquiry Accuracy and Completeness
- Productivity
- Call Resolution
- Overall Satisfaction
- Call Handle Time
Reporting Structure:
- Reporting to a Supervisor and Manager
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Qualifications - External
Qualification & Experience:
- Customer service experience
- Healthcare experience
- Call Center experience
- Data entry experience
- Must have a private workstation to perform your work
- Must have Internet to include a router with Ethernet jack for connectivity to PC
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
