Patient Access Rep II

 

Do you love helping people every single day? Are you passionate about providing outstanding service to patients and their family members?

If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this great opportunity and apply!

As a Patient Access Representative, you are the face of Cedars-Sinai and can make a difference for our patients. You will be responsible for registering patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.

What will you be doing in this role?

The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information. This will include the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Able to explain benefit information and answer questions regarding registration consent forms. Demonstrates the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System. Job duties include:

• Performs all registration activities for patients presenting to all patient access areas. Cross trained and competent to perform in no less than 3 patient access functions and/or patient access areas.
• Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or through product website(s).
• Performs proper system search to secure a medical record number (MRN) or assign a new MRN without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues.
• Demonstrates superior patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.
• Competent to independently handle routine / frequent inquiries from patients, patient representatives and insurance companies. Advances issues appropriately.
• Demonstrates collection skills. Able to determine and explain patient financial obligation and collect funds when appropriate. Meets or exceeds cash collection goals
• Works and resolves QA error worklist daily and without exception.
• Interacts with physicians and specialty departments to assure accurate intake of information required for complete registration.
• Demonstrates the ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Demonstrates the ability to assemble registration paperwork for inclusion on the patient chart. Scans all appropriate documents into scanning system for retrieval as necessary.
• Demonstrates competency regarding navigation and entering patient and financial information in the ADT system.
• Maintains patient confidentiality. Knows and adheres to CSMC and HIPAA regulations regarding patient privacy and release of information.

Requirements:

• High School or GED required. Bachelor's Degree Hospital Administration or equivalent preferred
• Two years of experience in healthcare, insurance or related experience required

Why work here?

Beyond outstanding employee benefits, we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation

Working Title: Patient Access Rep II
Department: Sched Reg - Patient Access
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Admissions/Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$23.18 - $34.77

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