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The Housekeeping Manager is responsible for all housekeeping, housekeepers, and maintenance staff. This includes laundry, staffing, ordering, cleaning, scheduling, and department relationships. An acute ability to work with people, manage competing priorities, and build rapport with people.
Areas of Responsibility and Duties
- Follow prescribed cleaning and inspection process
- Observe established policies and procedures
- Help build a cohesive team
- Motivate and build confidence of staff
- Assist in leading staff meetings
- Create schedules and reporting as directed by supervisor
- Collaborate with other departments to succeed at taking care of guests and owners
- Use technology to assist in managing the work
- Lead by example
- Coach staff to succeed in their respective duties
- Record supply inventory at home as directed by supervisor.
- Review property for any damage or needed maintenance and report to supervisor in a timely manner
- Perform annual deep cleans of properties
- Understand the laundry cleaning process
- Other duties as assigned
- Daily (replace with Frequent) owner communication (calls, texts, emails)
- Housekeeping quality control
- Performance management – including training, evaluating, and recommending staff changes
- Creating, auditing, and processing work orders
- Sourcing and scheduling vendors
- Audit staff timecards and expense reports for accuracy
- Ensure filing is organized and electronically preserved
- Build rapport with other departments and their managers
- Interview and hire housekeeping and maintenance staff
- Other duties as assigned
Key Competencies
- Organized and detail oriented – takes the time to ensure the job is completed and correct
- Auditing - willing to audit and be audited
- Communication – able to effectively communicate with homeowners and staff
- Adaptable and flexible – enjoys doing work that may require frequent shifts in direction
- Solution oriented – collect and analyze information, problem-solve, and improve efficiency
- Reliability – is dependable, consistent and does not have attendance issues
- Achievement oriented – enjoys seeing tasks through to completion and hitting goals
- Self-starter – can work autonomously and will seek out new tasks rather than waiting for an assignment
- Growth oriented – a strong desire to grow professionally and learn new tasks and skills
Qualifications
- High school or equivalent
- Reliable transportation
- Must have a Smart Phone
- Excellent verbal and written communication
- Ability to effectively communicate in English in both written and verbal communication
- Enjoy the sometimes hectic and chaotic nature of the housekeeping environment
- Bi-Lingual (English / Spanish)*
- Valid Driver's License with a Clean Driving Record
Working Conditions
This position operates in a professional work environment with time in the office and in the field. This position routinely uses standard cleaning supplies, cleaning equipment, cell phones, and office equipment. This position requires travel from storage and office facilities to properties. All potential employees are required to pass a background and motor vehicle check before being hired. Candidates may not have any tattoos visible above the shoulders. Smoking/Vaping are strictly prohibited within all company work areas, managed properties, owned properties, company vehicles, and within 10 feet of all entrances, exits, accessibility ramps, windows and air-intake vents.
Physical requirements
This job is primarily performed in the field. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop, bend and lift amounts greater than 25 pounds. Normal workdays are between eight and nine hours, but overtime may be needed based on workflow.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period.
- Bi-Lingual (English / Spanish) is not a requirement for this position but is an added skill with our diverse workforce.
Minimum Eligibility Requirements:
- High school or equivalent
- Reliable transportation
- Must have a Smart Phone
- Excellent verbal and written communication
- Ability to effectively communicate in English in both written and verbal communication
- Enjoy the sometimes hectic and chaotic nature of the housekeeping environment
