Medical Support Assistant
Location: Memphis, Tennessee
Description: Department Of Veterans Affairs is employing Medical Support Assistant right now, this position will be placed in Tennessee. More details about this position opportunity kindly read the description below. Vacancy Identification Number (VIN): 941235(Include on all documents)
Salary : To be determined by Professional Standard Board of your peers and based on your educatio! n and experience.
The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who serve our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans.
Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your country's service.
If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department! . The five Core Values define "who we are," our culture, and h! ow we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (" I CARE ").
America's Veterans need you!
To find out more, go to http://www.va.gov/jobs/ .
About the Memphis VA Medical Center: The VAMC in Memphis, TN consists of one main campus located at 1030 Jefferson Avenue, which includes a 60-bed Spinal Cord Injury Unit, and ten community based outpatient clinics (CBOC). It is a tertiary care facility classified as a Clinical Referral Level I Facility and one of the most complex medical centers in the VA system. It is a teaching hospital, providing a full range of patient care services, with state-of-the-art technology, as well as extensive education and research programs. Comprehensive primary, secondary, and tertiary health care is provided in areas of medicine, general cardiovascular and neurological surgery, psychiatry, physical medicine and rehabilitatio! n, spinal cord injury, neurology, oncology, dentistry, and geriatrics. Specialized outpatient services are provided through general, specialty, and subspecialty outpatient clinics including a women's health center. Services are available to more than 206,000 Veterans living in a 53-county tri-state area (Tennessee, Arkansas, and Mississippi).
KEY REQUIREMENTS
You must be a U.S. citizen to apply for this job.
Designated and/or random drug testing may be required.
Subject to a background/suitability investigation.
You must pass a pre-employment physical
Must meet all basic requirements.
Must submit ALL supporting documentation listed in the announcement. DUTIES:
THE FULL PERFORMANCE LEVEL OF THIS POSITION IS GS 05. ENTRY GRADE LEVEL OF THE SELECTEE WILL BE DETERMINED BY A PROFESSIONAL STANDARDS BOARD (PSB). THE SALARY RANGE LISTED REPRESENTS THE FULL PERFORMANCE LEVEL RATE RANGE.
The Medical Support Assistant performs du! ties related to the receipt, intake, and indexing of health and adminis! trative information. In addition to face to face interaction with the Veteran and/or Veteran's family, the Medical Support Assistant will interface with personal computer (PC) applications as well as numerous Vista application. The MSA works as a member of a collaborative team with other health care members in the Emergency Department. Important interfaces and collaboration also occur with larger health care system providers including VA and non VA specialist, hospitals, diagnostic and treating facilities, and community based programs. This position is responsible for scheduling admission, updating demographics and insurance information, and verifies patient eligibility prior to admission. Medical Support Assistant interacts with both internal and external customers. Support patient safety standards by verifying Veteran's identification using two forms of identification;name, full social security number and/or birth date. Collects, scans and updates health insurance informa! tion and updating information in the Insurance Capture Buffer (ICB) system. Medical Support Assistant is able to communicate the VA's mandate to collect insurance information from Veterans and their families, and other eligible patients. Obtaining medical information from patients;coordinating information and actions related to patient care and service at each interface.
Work Schedule : Monday -Friday
1=7:30 am - 4:00 pm
1=3:30 pm -Midnight
1=Midnight -8:00 am
Position Description Title: Medical Support Assistant
Relocation Expenses: Relocation expenses are not authorized for this position.
QUALIFICATIONS REQUIRED:
Citizenship: C itizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Appendix G28).
Education or Experience: One year above high school; or Six m! onths experience of clerical, office or other work that indicates the a! bility to acquire the particular knowledge and skills needed to perform the duties of the position; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification: None Required.
Physical Requirements: Applicant must meet the physical standards established for this position.
English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j).
GRADE REQUIREMENTS
a. Creditable Experience
(1) Knowledge of Current MSA Practices . To be creditable, the experience must have demonstrated knowledge, skills, abilities, (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
(2) Quality of Experience. Qualifying expe! rience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(3) Part-time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
(4) Grade Determinations. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates:
GS-3 (Entry Level)
a) Education or Experience. None beyond the basic requirements.
b) Assignment. This is an entry level MSA! position. It is expected that MSAs receive guidance from more experien! ced staff members and require frequent and direct supervision.
GS-4 (Developmental Level)
(a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
(b) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating infor! mation and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
GS-5 (Full Performance Level)
(a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
(b) Assignment. This is the full performance level for MSAs. At this level, the MSA p! erforms a full range of duties. The MSA is responsible for scheduling a! ppointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements,, etc.).
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and datab! ases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5 . Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for ! it to be credited towards qualifications. You can verify accreditation ! at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency.
Veteran's Preference : When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.
Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or! natural mother, should refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.
For more information on Veterans' Preference, go to http://www.opm.gov/veterans/html/vetsinfo.asp . HOW YOU WILL BE EVALUATED:
Candidates education, training and experience will be considered in determining the applicant best qualified for the position.
Interviews: Management may interview candidates for this position and may elect to use the Performance Based Interviewing (PBI) process. If PBI is used, questions will be job-related, reasonably consistent and fair to all candidates. You can visit the following two web sites (1) http://www.va.gov/pbi (2) http://vaww.va.gov/ohrm/Staffing/PBI/PBI_Intr.htm to learn more about PBI, frequently asked questions and aids to prepare for an interview. Additionally, printed reference material is available at each Human Resources Office! .
ApplicantÂ's Responsibility: It is the applicant's re! sponsibility to submit documentation to support his/her application for this position. Applicant is responsible for ensuring that all experience, education, formal training, award recognition, etc. are documented in the application package. Experience may include voluntary or other non-paid experience in the appropriate field. If you feel that your training record contains information pertinent to your qualifications, then you must submit a printed copy of your training record with your application package. Your training record will become a part of the specific vacancy file and will not be filed in Official Personnel Folder.
This announcement is not intended to cover all aspects of the duties, responsibilities or qualifications of this position. Request for copies, return of forms or transfer of consideration to another announcement will not be honored.
Employees must meet qualification standards and other regulatory requirements by the closing date of th! e announcement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, lawful political affiliation, marital status, disability or membership or non-membership in a labor union.
INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.
Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.
Reasonable Accommodation: This Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, you must notify the agency. This de! cision on granting reasonable accommodation will be made on a case-by-c! ase basis.
BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/jobs/job_benefits/benefits.asp .
OTHER INFORMATION:
Drug Testing Designated Positions: In accordance with Executive Order 12564, Federal employees hired in a drug testing designated position will be subject to random testing for illegal drug use during employment.
This position will be filled on a full-time permanent basis. Upon completing any required probationary period, the position will be permanent.
This position is in the Excepted Service and does not confer competitive sta! tus.
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Wed, 14 Aug 2013 04:12:17 GMT
Apply Medical Support Assistant Here